Puffincraft is owned and operated by Dali Daipuyu E-commerce Co., Ltd..
| Brand | Puffincraft |
| Legal entity name | Dali Daipuyu E-commerce Co., Ltd. |
| Registered office | Shop 107, 1st Floor, Huifeng Xincheng Heyuan Commercial Building, No. 29 Wenhua Road, Xiaguan Subdistrict, Dali City, Dali Bai Autonomous Prefecture, Yunnan Province |
| Customer support email | contact@puffincraft.com |
| Website | https://puffincraft.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (HKT) |
The fastest way to reach us is email. Include your order number if your question is about an existing order -- it helps us answer properly the first time.
contact@puffincraft.com
We reply Monday–Friday, 09:00–18:00 (HKT).
Many answers are already on our FAQs, Shipping & Delivery and Return & Refund Policy pages. A quick check there often saves you the wait.